Coordinated Health Care: Who Knew?

 Coordinated Health Care: Who Knew?

Making decisions with a compassionate heart brings peace withinThe other day while at the Emergency Room, I, once again, experienced what excellent coordinated health care looks like. Really. After waiting about 15 minutes  for suspected pneumonia (okay, the wait wasn’t particularly long this day), I was triaged and taken to a room. Someone was in my room right away explaining everything and who would be there next. My nurse then came in, set some things down and left…. for a long while… I could hear other staff around asking for her saying her patient (me) was waiting. They looked all over. Another nurse came in and started to handle things when my nurse arrived. They watched diligently throughout my stay to ensure I was getting the care I needed. When she was gone from my room longer than a few minutes, they asked if everything was okay.

Before the doctor came in, he went through my chart and knew a little something about me. You may say that if everything is in one building, of course they are going to share the files. I spent over 10 years as an HMO patient decades ago and there was nothing coordinated about the places except the doors opening at the same time as you come and go; and even that was questionable.

On this day, the ER doctor even sent my labs up himself! Everyone was helping everyone. I could see through the glass door the camaraderie yet seriousness of the department. Everyone works together to achieve one goal: Excellent patient care. {click to tweet}  Upon release, the pharmacy called the doctor asking when he was going to release the medications he prescribed in the system so they could fill them for me. Really!?! Since when does a pharmacist (yes, the Pharmacist herself) do this? At the Phoenix Indian Medical Center (PIMC). 

A year and 1/2 ago when I had private insurance, if you would have asked me whether I would consider PIMC my health care of choice, I would have said no. However, since my very first visit, every time I receive care there, I think to myself, “This is going to be my primary medical care of choice. Period.” I am so proud of my Native American culture. The doctors and nurses all know what each other needs and does their job; anticipates needs of others and gets things done effectively and efficiently.  I’ll share some other experiences this month about receiving excellent medical care there that will blow your mind.

Okay, so I want to know, do you have any positive health care continuity situations you can share? What made it positive? Please comment below!

 

 

10 replies
  1. Kimberly Eldredge
    Kimberly Eldredge says:

    A dear friend of mine is a pharmacist and he prides himself on his patient care. I think this level of care has LESS to do insurance systems and more to do on the internal personality of the medical staff and the environment in which they work.
    Kimberly Eldredge recently posted…Help me, I’m stuck!My Profile

    Reply
    • Tandy Elisala
      Tandy Elisala says:

      Hi Kim, you are right about the quality of the individual medical staff. I have just found that with everything under one ‘roof’, I’ve received better coordinated care. I think it definitely has more to do with the culture of the medical team. Thanks for stopping by.

      Reply
  2. John Donally
    John Donally says:

    This was an interesting story! Seeing as I have Indian blood I think I’ll start going to the Indian health center by where I live. Thank you!

    Reply
  3. Pam
    Pam says:

    Hi Tandy, I found your blog on the Ultimate Blog Challenge. It sounds like your experience at the ER was a very good. one. It’s really nice when everyone works together for a common goal. There’s really nothing that comes to mind as far as positive health care continuity that I can think of off the top of my head but it’s really clear when it doesn’t happen.
    Pam recently posted…Quick tip: using colorMy Profile

    Reply
    • Tandy Elisala
      Tandy Elisala says:

      Hi Pam, you are right about knowing when it doesn’t work for patients. Maybe one day everyone will have a patient centered model that works effectively for all.

      Reply
  4. Stephanie Calahan
    Stephanie Calahan says:

    Glad you received great care. Most of my stories with traditional medicine would not be that great. I once had a doctor get so frustrated with my situation that she left me in a paper gown and cold exam room for 35 minutes. The nurse came in to tell me I could go. When I told her the doc left mid-exam she was shocked. Ick. A lot of my care is now through private professionals. Some of them coordinate, but not as nicely as you’ve experienced in this story. .
    Stephanie Calahan recently posted…What is Your One Key Thing?My Profile

    Reply
    • Tandy Elisala
      Tandy Elisala says:

      Hi Stephanie, great to see you! I can’t believe you had this experience with a doctor mid exam. Oh my goodness. I bet you never returned. I wouldn’t have paid the bill and explained why. The sad truth is they likely treat everyone this way. Makes you wonder how they are still in business! Glad you have a group of private professionals who give you excellent care.

      Reply
  5. Carole Grayson
    Carole Grayson says:

    My doctor’s office uses Patient Centered Care – I love it. It is truly centered around the needs of the patient. It’s easier to get appointments and its not a headache to get results back to my primary care physician. I live in the Detroit area – excellent health care environment.
    Carole Grayson recently posted…The House of the Rising SeniorMy Profile

    Reply
    • Tandy Elisala
      Tandy Elisala says:

      Hi Carole,

      Thanks for your comments! It’s great to know you receive Patient Centered Care too. Is the entire area that way or is this unique to your insurance company? The whole getting results to your primary care physician is like magic when it works well:-) Thanks for stopping by.

      Reply

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *

CommentLuv badge